Terms of Service
Effective Date: July 8, 2026
1. Acceptance and Scope
These Terms of Service (“Terms”) govern access to and use of Callora AI’s website, live demonstrations, onboarding, AI voice receptionist services, call-handling workflows, summaries, notifications, and related services (“Services”). By accessing the Services, selecting a plan, submitting an order, authorizing payment, or using the Services, you agree to these Terms. If acting for a business, you represent that you have authority to bind it.
2. Eligibility and Lawful Business Use
You must be at least 18 and legally able to contract. You are responsible for ensuring your use complies with laws, regulations, professional duties, industry rules, and contractual obligations applicable to your business.
3. Services
Callora AI configures AI voice receptionist experiences using customer-provided business information, approved FAQs, scripts, routing instructions, escalation rules, hours, and workflows. Features vary by plan and may include call answering, caller information capture, reason-for-call identification, service-request intake, appointment-request capture, lead qualification, approved FAQ responses, summaries, notifications, routing, and transfers. Demonstrations illustrate possible experiences and do not guarantee that every feature is included in every plan.
4. AI Limitations
The Services use artificial intelligence and automated systems. AI can misunderstand speech or context and can produce incomplete, inaccurate, delayed, or inappropriate outputs. The Services are not emergency services and are not a substitute for human judgment or medical, legal, financial, or other regulated professional advice. Callora AI does not guarantee that every call will be answered, understood, summarized, routed, or transferred without error.
5. Customer Content and Instructions
You are responsible for the accuracy, legality, completeness, and maintenance of business information, FAQs, scripts, prices, service areas, hours, policies, routing instructions, escalation rules, and other materials you provide or approve (“Customer Content”). You authorize Callora AI and its service providers to process Customer Content as reasonably necessary to provide, secure, and support the Services. You must promptly report changes.
6. Recording, Consent, and Communications
Do not assume calls are recorded. If recording, transcription, monitoring, automated messaging, or similar features are enabled, you are responsible for determining and satisfying legally required notices, consents, opt-outs, and recordkeeping obligations applicable to your callers, employees, and jurisdictions. You may not use the Services for unlawful spam, harassment, deception, impersonation, unauthorized solicitation, or unlawful telemarketing.
7. Accounts and Security
You are responsible for accurate account information, credential security, authorized-user access, and prompt notice of suspected unauthorized access.
8. Fees and Recurring Billing
Current subscription prices and one-time setup fees are shown at checkout or in an order form. Setup fees are separate from recurring fees and compensate Callora AI for onboarding, configuration, testing, and implementation. By selecting a recurring plan and completing checkout, you authorize recurring charges at the disclosed interval until cancellation becomes effective. Material price and renewal terms will be disclosed before authorization. Taxes, carrier charges, premium integrations, unusually high usage, custom development, outbound AI calling, or out-of-scope work may carry additional charges only when disclosed and agreed.
9. Card and Pay-by-Bank
Payments may be processed by third-party providers. If you choose ACH or another bank-debit method, you must separately accept the applicable mandate or authorization presented during checkout before a debit is initiated. Bank payments may require verification and may be delayed, returned, or reversed. Do not send full card or bank credentials by ordinary email.
10. Renewal and Cancellation
Subscriptions continue until canceled. You may cancel through any cancellation mechanism Callora AI makes available or by sending a clear cancellation request to jwhite.callora.ai@gmail.com. Any minimum commitment expressly stated in an order form controls. Unless required by law or agreed otherwise, cancellation stops future renewal charges after its effective date and does not retroactively erase charges already earned or incurred.
11. Refunds
Except where required by law or expressly stated in an order form, fees already earned are non-refundable. Setup fees may become non-refundable once substantive onboarding or configuration begins. If Callora AI cancels a prepaid Service without cause before the paid period is delivered, an appropriate prorated refund may be provided as required by the controlling agreement and law.
12. Acceptable Use
You may not violate law; infringe rights; facilitate fraud; collect information without required authority; threaten or harass; distribute malware; interfere with networks; bypass security; overload systems; or use the Services in a way that creates material risk to Callora AI, callers, providers, or the public.
13. Third-Party Services
The Services may depend on telecommunications carriers, cloud hosting, AI providers, payment processors, CRM systems, calendar tools, messaging providers, and other third parties. Their outages, limitations, and policies can affect the Services. Third-party products may have separate terms and privacy practices.
14. Intellectual Property
Callora AI and its licensors retain ownership of the Services, software, workflows, designs, documentation, trademarks, and proprietary materials, excluding Customer Content. Subject to payment and compliance, you receive a limited, non-exclusive, non-transferable right to use the Services during the subscription term for internal business purposes.
15. Confidentiality
Each party will use reasonable care to protect the other party’s non-public confidential information and use it only for the relationship, subject to customary exclusions and legally required disclosures.
16. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CALLORA AI DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY OF UNINTERRUPTED, ERROR-FREE SERVICE OR PARTICULAR BUSINESS RESULTS. NON-WAIVABLE RIGHTS REMAIN UNAFFECTED.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLORA AI WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITIES. EXCEPT FOR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, CALLORA AI’S AGGREGATE LIABILITY WILL NOT EXCEED FEES PAID FOR THE AFFECTED SERVICES DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. A SIGNED SERVICE AGREEMENT MAY STATE DIFFERENT TERMS.
18. Indemnification
To the extent permitted by law, you will defend and indemnify Callora AI from third-party claims arising from unlawful Customer Content, unlawful use, violation of these Terms, or failure to obtain required permissions or consents, except to the extent caused by Callora AI.
19. Suspension and Termination
Callora AI may suspend or terminate for material breach, nonpayment, unlawful use, security risk, or abuse. Where reasonable, notice and an opportunity to cure will be provided. Terms that should survive by their nature will survive.
20. Governing Law and Disputes
Unless a signed agreement or applicable order form states otherwise, these Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules. However, to the extent the Services are offered to, purchased by, or used by customers or consumers in Kansas, applicable non-waivable Kansas laws and protections also apply, including applicable Kansas consumer-protection and data-security requirements. Nothing in these Terms waives rights or remedies that cannot lawfully be waived under Missouri, Kansas, or other applicable law.
Before filing a claim, the parties will attempt good-faith informal resolution for at least 30 days after written notice. Unless prohibited by applicable law or otherwise agreed in writing, unresolved disputes will be brought in a court of competent jurisdiction in Missouri. A signed order form or Service Agreement may specify a different lawful governing law or forum.
21. Changes
These Terms may be updated to reflect changes in law, technology, or Services. Material changes will be communicated by reasonable means and take effect on the stated date, subject to applicable law.
22. Contact
Callora AI
Website: www.callora-ai.com
Email: jwhite.callora.ai@gmail.com
Phone: 816-441-8991