Service Agreement
Effective Date: July 8, 2026
1. Agreement
This Service Agreement (“Agreement”) is between Callora AI (“Callora”) and the customer identified in checkout, an order form, proposal, or statement of work (“Customer”). It governs paid AI voice receptionist and related services. In a conflict, a signed amendment or statement of work expressly overriding another term controls, followed by the applicable order form, this Agreement, and the online Terms of Service, unless otherwise agreed in writing.
2. Services
Callora will configure and provide the purchased service level, subject to the plan description, order form, technical feasibility, and this Agreement. Services may include AI voice receptionist configuration, call answering, information capture, approved FAQ handling, reason-for-call identification, service-request intake, appointment-request capture, lead qualification, summaries, notifications, routing, transfers, and related workflows. Demonstrations are illustrative and do not guarantee inclusion of every feature.
3. Onboarding
Customer will provide accurate business information and timely decisions needed for setup, including hours, service areas, FAQs, scripts, escalation rules, routing instructions, contacts, and integration details. Implementation timing depends on responsiveness, complexity, provisioning, testing, and third-party availability. Estimated go-live dates are targets unless expressly guaranteed in writing.
4. Approval and Change Control
Customer is responsible for reviewing and approving configured information, FAQs, scripts, routing rules, and escalation logic. Out-of-scope requests may require a written change, additional setup fee, higher tier, usage charge, integration fee, or revised timeline. Additional charges will be disclosed and agreed before being imposed.
5. Customer Responsibilities
Customer will provide accurate and lawful content; maintain appropriate human escalation; use Services lawfully; obtain required notices and consents; secure credentials and systems; monitor business-critical workflows; avoid relying on AI for emergencies or regulated professional judgment; and pay undisputed fees when due.
6. Fees
Customer will pay prices accepted at checkout or stated in an order form. Specific accepted plan and price control. Custom development, premium integrations, carrier charges, unusually high usage, outbound AI calling, multi-location complexity, or work outside plan scope may require separate written approval and pricing.
7. Setup Fees
One-time setup fees cover onboarding and implementation such as discovery, configuration, workflow design, approved FAQ setup, testing, and launch preparation. Unless stated otherwise, setup fees are due at purchase and become non-refundable once substantive onboarding or configuration begins, except where law requires otherwise or Callora materially fails to provide contracted setup services.
8. Recurring Billing
By selecting a recurring plan and providing a payment method, Customer authorizes Callora AI and its payment provider to charge the disclosed subscription amount at the disclosed interval until cancellation becomes effective. Material billing terms will be available before authorization. Failed payments may result in retries, notices, suspension, or termination after reasonable opportunity to cure, subject to law.
9. ACH / Pay by Bank
If Customer chooses ACH or another bank-debit method, Customer must accept the separate mandate or authorization presented by the payment provider before debits are initiated. Customer represents it is authorized to use the account. ACH transactions may be pending, delayed, returned, or reversed. Revoking debit authorization does not eliminate payment obligations already incurred.
10. Taxes
Fees exclude applicable sales, use, excise, or similar taxes unless stated otherwise. Customer is responsible for taxes legally imposed on the purchase, excluding taxes on Callora AI’s net income.
11. Term and Renewal
The Agreement begins upon acceptance, order submission, or start of paid Services, whichever occurs first. Unless an order form states a fixed term, subscriptions renew at the disclosed interval until canceled. Minimum commitments or special renewal terms apply only if clearly stated.
12. Cancellation
Unless an order form states otherwise, Customer may cancel future renewal through any available cancellation mechanism or by sending a clear request to jwhite.callora.ai@gmail.com. Callora AI may verify authority. Cancellation becomes effective under the disclosed billing terms and any express commitment. Unless required by law or agreed otherwise, cancellation does not retroactively refund earned fees, setup work performed, or charges incurred before the effective date.
13. Availability
Callora AI will use commercially reasonable efforts to provide Services. Unless a signed order form contains a specific SLA, no guaranteed uptime, answer rate, response time, transfer success, conversion rate, revenue result, or error-free performance applies. Carrier, internet, cloud, AI-provider, integration, force majeure, and Customer-system failures may affect performance.
14. AI-Specific Terms
AI can misunderstand speech, accents, noise, names, addresses, intent, urgency, or context and can generate inaccurate or incomplete responses. Customer must maintain reasonable human oversight for consequential matters. Services must not be represented as emergency dispatch, 911, medical diagnosis, legal advice, financial advice, or another regulated professional service unless separately agreed and compliant.
15. Recording and Communications
Recording and transcription features are configuration-dependent. Customer is responsible for identifying jurisdictions and use cases requiring notice, consent, or special handling. Each party will comply with laws applicable to its role. Services may not be used for unlawful telemarketing, deceptive impersonation, harassment, unauthorized robocalling, or spam.
16. Data Protection
Each party will use reasonable safeguards appropriate to information it controls. Callora AI may use service providers for hosting, telecommunications, AI processing, payments, analytics, security, and operations. If Customer requires a DPA, BAA, industry security addendum, data residency commitment, or regulated-data terms, those requirements must be separately reviewed and signed before sending data requiring them. Standard Services are not represented as HIPAA-compliant merely because a customer operates in healthcare.
17. Confidentiality
Each party will protect the other’s non-public confidential information using reasonable care and use it only for the relationship, subject to customary exclusions and legally required disclosures.
18. Intellectual Property
Customer retains Customer Content and grants Callora AI a limited right to process it as necessary to provide, secure, and support Services. Callora AI retains its platform, software, templates, generic workflows, methods, documentation, know-how, designs, and pre-existing materials. Customer receives a limited right to use Services during the paid term.
19. Warranties and Disclaimers
Each party represents authority to enter this Agreement. Callora AI warrants professional and workmanlike performance consistent with agreed scope. EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH IMPLIED WARRANTIES DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW. NO PARTICULAR REVENUE, LEAD, APPOINTMENT, OR CONVERSION RESULT IS GUARANTEED.
20. Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOST PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITIES. EXCEPT FOR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, EACH PARTY’S AGGREGATE LIABILITY WILL NOT EXCEED FEES PAID OR PAYABLE FOR THE AFFECTED SERVICES DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. A SIGNED ORDER FORM MAY STATE DIFFERENT LIMITS.
21. Indemnification
Customer will defend and indemnify Callora AI from third-party claims arising from unlawful Customer Content, unlawful use, failure to obtain required permissions or consents, or material breach, except to the extent caused by Callora AI. Any Callora AI intellectual-property indemnity must be expressly stated in an applicable signed order form or amendment.
22. Suspension and Termination
Either party may terminate for material breach not cured within 30 days after written notice, unless incapable of cure or immediate action is reasonably necessary for security or unlawful conduct. Callora AI may suspend for nonpayment, security risk, abuse, or unlawful use after notice where reasonable. Accrued undisputed fees remain due.
23. Independent Contractors
The parties are independent contractors. No partnership, joint venture, franchise, fiduciary, or employment relationship is created.
24. Force Majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, widespread outages, war, civil unrest, labor disruption, governmental action, carrier failures, cloud outages, or major internet disruptions, except payment obligations for Services already provided.
25. Governing Law and Disputes
Unless an applicable order form states otherwise, this Agreement is governed by the laws of the State of Missouri, without regard to conflict-of-law principles. For Services offered to, purchased by, or used by customers in Kansas, applicable non-waivable Kansas laws and protections also apply. Nothing in this Agreement waives rights or remedies that cannot lawfully be waived under Missouri, Kansas, or other applicable law.
Before litigation, the parties will attempt good-faith informal resolution for at least 30 days after written notice. Unless prohibited by applicable law or otherwise stated in an order form, unresolved disputes will be brought in a court of competent jurisdiction in Missouri. The parties may agree in a signed order form to Kansas governing law and/or a Kansas forum for a Kansas-based customer relationship.
26. Notices
Legal notices to Callora AI must be sent to jwhite.callora.ai@gmail.com, with a copy by any additional method later published on https://www.callora-ai.com. Routine operational communications may use ordinary support channels.
27. Entire Agreement; Assignment; Severability
This Agreement and incorporated documents form the entire agreement for covered Services. Assignment requires consent except for a merger, reorganization, sale of substantially all relevant assets, or affiliate transfer, subject to law. If a provision is unenforceable, the remainder continues. Failure to enforce is not a waiver.
28. Electronic Acceptance
Electronic acceptance, checkbox assent, online checkout acceptance, and electronic signatures may form this Agreement to the extent permitted by law. Callora AI should retain records of the version accepted, timestamp, customer or account, selected plan, disclosed charges, and payment authorization.
29. Contact
Callora AI
Website: www.callora-ai.com
Email: jwhite.callora.ai@gmail.com
Phone: 816-441-8991